Exactly what I thought, Evans Halshaw are out in my opinion, I've had bad experience with them in the past. I went back to the dealers are bought my Santa Fe from West Riding in Colne, they undercut all other nearest dealers by at least £30. Just under an hour to get there serviced while I waited which took 1 1/2 hours. Went to Mcdonalds and had breakfast. Mine was in for 20K. These are dedicated Hyundai dealers not multi Franchised.